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2. access to information; 3. access to services; 4. inclusive policy development; and 5. disability awareness (including recruitment and employment of people with a disability). The plan identifies which is the relevant lead branch or branches involved. Relevant Branch Heads are accountable for managing the implementation processes. Under each key area that has been identified the plan is structured to set out the goal/objective, the action required, the timeframe, the lead branch or branches that are responsible for implementation, the resources and the monitoring arrangements. Each Treasury Division and Branch Head is responsible for supporting the actions identified in this Plan by identifying and incorporating relevant actions into their business plans and monitoring outcomes. 1 ACCESS TO, AND WORKING WITHIN, THE TREASURY ENVIRONMENT It is important to identify the types of barriers that exist, ranging from hard to operate doors, high transaction counters, to inadequate signage systems. We aim to create a barrier-free environment for people with physical and/or sensory disabilities. 1.1 Goal: Treasury aims to have all Treasury buildings accessible to people with a disability 1.1.1 Objective: Identify barriers to access in and between Treasury buildings by arranging audits for all properties utilising appropriate expertise Action Conduct audits for all properties. Timeframe 24 December 2008 Lead FAB Resources Property owners, independent auditors. 1.1.2 Objective: Establish a priority work plan to address identified barriers Action Establish a work plan based on a prioritisation of needs (consult where necessary) and seek approval. Timeframe 24 December 2008 Lead FAB Resources As identified and subject to funding allocations. 1.2 Goal: Treasury aims to have all new developments and refurbished properties accessible to people with disabilities 1.2.1 Objective: Ensure that all new developments and refurbishments are accessible to people with disabilities Action Disability access requirements are built into specifications. Timeframe Immediate Lead FAB Resources Property owners and Treasury. Cost Any additional costs to be shared as appropriate between the tenant and respective landlord. Dates for Monitoring When planning new development/initiatives. 2 ACCESS TO INFORMATION We need to ensure that the information we provide is accessible to a diverse range of customers with a disability. 2.1 Goal: Treasury aims to provide barrier-free access to information about their services and programs 2.1.1 Objective: To ensure that people with a disability have equity of access to all types of Treasury information Ensure communications policies include an equitable approach to the accessibility of information towards people with disabilities. Timeframe 30 June 2009 (CISB) 31 March 2009 (ISB) Lead CISB, ISB, ICSC Resources Relevant staff in CIS, ISB and other departmental resources as required, local networks. Cost Minimal cost Dates for Monitoring ICSC – CIS Policies 30 June 2009. Action Branches to undertake a review of their communications to ensure that information is user friendly and inclusive towards people with disabilities. Timeframe CISB TresNet Review 30 June 2009 HRB Review 30 June 2009 All branches 24 December 2008 Lead All Branches Resources Relevant staff identified within each Branch. Cost To be determined by individual branches based on existing resources and requirements. Dates for Monitoring ICSC - TresNet Review 30 June 2009. Action Implement a Level A compliant site for www.treasury.tas.gov.au. Timeframe 30 June 2008 Lead CISB Resources CIS, ISB Cost Part of Integrated Communications Project Budget. Dates for Monitoring Commenced 17 March 2008 Testing 21 April 2008 Completed 30 June 2008 Action Information on web publishing guidelines to be provided to all Branches and each Branch to undertake a review of the accessibility of their web information/services to establish requirements for compliance. Work towards compliance as necessary. Timeframe CISB to provide guidelines by 30 November 2008 24 June 2009 (HRB) 30 June 2009 (All other branches) Lead CISB to provide guidelines and then all Branches to undertake a review of their web information/services to ensure compliance. Resources CISB, ISB, Branch Web Content Owners. Cost Costs will depend on requirements and may be met as part of design. Dates for Monitoring Branches with websites to provide their own dates for compliance but no later than 30 June 2009. Action Provide all content editors with relevant information and training in order to reinforce the overall policy and access objectives. Timeframe 30 November 2008 to 31 March 2009. Lead CISB Resources CISB Dates for Monitoring 30 April 2009 Disability is relevant to everyone, we need to identify and remove any barriers that may prevent people with disabilities from using our services. 3.1 Goal: Treasury aims to provide barrier-free access to the services it provides 3.1.1 Objective: To ensure that Treasury provides the maximum level of access to services for people with disabilities Action To identify any barriers to disabled clients and to investigate the expansion of accessibility or communication options e.g. via TTY or customer calls using the National Relay Service. Any additional services to be publicised. Timeframe 31 December 2008 (LAGB) 28 February 2009 (RB) Lead LAGB, RB Resources Assistance from FAB. Cost To be identified and assessed whether it can be accommodated in existing resources or be subject to a bid. 3.1.2 Objective: To ensure that the requirements of people with a disability are taken into account when upgrading any of the services provided Action Ensure that disability access considerations are built into any planned changes to services. Timeframe Completed on 1 July 2008 (LAGB) Completed on 8 September 2008 (RB) Lead LAGB, RB Resources As identified in the planned changes. Cost To be determined on a case by case basis. Dates for Monitoring When planning any changes to services. Policy initiatives need to be inclusive so as to provide equitable outcomes for all members of society. 4.1 Goal: Treasury aims to adopt an inclusive approach towards policy development 4.1.1. Objective: Ensuring that the needs of people with disability are considered and included in the preparation of external policy initiatives Action Ensure that the specific needs of people with disability are considered, as relevant, in policy development and initiatives. Timeframe 24 December 2008 Lead All Branches Resources DPAC Disability Bureau Cost Impact will be determined on a case by case basis. Dates for Monitoring Annual Report 4.1.2 Objective: Branches to provide opportunities for consultation with people with disabilities where related to pertinent policy matters Action Ensure that consultative processes are established to enable various representative groups within the disabled community to contribute to future policy considerations that may affect them. Timeframe 24 December 2008. Lead All Branches where relevant. Resources DPAC Disability Bureau. Cost Minimal cost. Dates for Monitoring Annual Report. It is important to dispel the myths and stereotypes that exist about people with disabilities. Generally people with disabilities are significantly under-represented in the workforce and face a range of access and attitudinal barriers. We need to work towards a more inclusive approach and remove any artificial barriers. 5.1 Goal: Treasury aims to deliver advice and services to people with disabilities with increased awareness 5.1.1 Objective: To ensure that staff working in the front line have appropriate awareness of their disability obligations and an understanding of people with disabilities
Provide training to front line customer service staff in dealing with clients with disabilities. Timeframe 24 December 2008 Lead HRB in liaison with all branches to ensure that all appropriate staff are identified. Resources Appropriate development opportunities to be incorporated into the Corporate Training budget. Cost No additional cost. Dates for Monitoring Annual Report. 5.1.2 Objective: Review recruitment practices to ensure that staff involved in recruitment processes have a good understanding of the needs of people with disabilities, including the concept of reasonable adjustment Action Incorporate an awareness of employing people with a disability into recruitment development training for panel members and develop an associated guide for reference purposes. Timeframe 30 June 2009 Lead HRB Resources To be incorporated into the branch work plan. Cost No additional cost. Dates for Monitoring December 2008. 5.1.3 Objective: Branches to increase the number of people with a disability employed in Treasury using the fixed-term employment registers operated by approved disability employment network organisations Action Where possible, fixed term vacancies from entry level to level 6 (A&C) will be referred to an approved disability employment register. Timeframe Immediate Lead All Branch Heads are accountable for demonstrating use of the fixed term disability employment register during the year. Resources All recruiting managers. Cost Use of the fixed term disability employment register is a cost saving compared to using other agencies. Dates for Monitoring Annual Report Action Implement a system for using the Disability Employment Network to encourage applications for permanent positions from people with disabilities. Timeframe 30 January 2009 Lead HRB Resources To be incorporated into the recruitment process. Cost No additional cost. Dates for Monitoring Annual Report Glossary of Terms and Abbreviations CISB - Corporate Information Support Branch DPAC - Department of Premier and Cabinet (Tasmania) FAB - Finance and Administration Branch HRB - Human Resources Branch ICSC - Information and Communications Steering Committee ISB - Information Systems Branch LAGB - Liquor and Gaming Branch RB - Revenue Branch TresNet - Department of Treasury and Finance (Tasmania) intranet TTY - TeleTYpewriter <- Contents
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