Stakeholder survey

We employ an independent consultant to conduct a biennial survey to determine our external and internal stakeholders' satisfaction with the quality of our services. The survey measures our success in achieving our critical success factors and assists us in improving communication and liaison with our stakeholders. The detailed information from the survey is used as a guide for corporate and branch planning.

The survey results for 2004, 2006 and 2008 are reported below. In 2006 we exceeded stakeholder expectations on all six critical success factors, including two that had been "below expectations" in 2004 - "appropriateness" of our advice and "effective service delivery". During 2007-08, as a strategy for improving our communications with stakeholders, we developed an integrated communications plan. The first stage of the plan was implemented before 30 June 2008. In 2008 the six critical success factors were reduced to four - communication, professionalism, reliability and accountability - but the survey questions remained the same. In general terms, there has been a consistent improvement in performance since 2004. The highest rating factor was "professionalism of staff", with the overall results indicating that the Department consistently meets stakeholders' expectations.

Achieving Government objectives

As the central agency responsible for managing the Government's resources, we implement strategies to achieve the Government's economic and financial objectives. This means that, in addition to our performance in delivering the Budget Outputs, we make major contributions to achieving Government Outcomes that are outlined in the Fiscal Strategy, the Industry Development Plan and Tasmania Together. These Outcomes are:

Sound management of the State's finances;

A sustainable budget position;

Reduction in debt and liabilities;

Maximising opportunities for employment through increased local content;

Providing support and financial incentives for local industry;

Enhancing economic growth; and

Improving the business operating environment.