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Department of Treasury and Finance
Responsible Conduct of Gambling

Responsible Conduct of Gambling (RCG)

It is a condition of every special employee licence that the individual must undertake a Responsible Conduct of Gambling course approved by the Tasmanian Gaming Commission within three months of being licensed.

The Responsible Conduct of Gambling course involves a thorough knowledge of the Tasmanian Gambling Exclusion Scheme. Information regarding the scheme and the online database is available here.

Icon - PDF Responsible Conduct of Gambling Register - Fact Sheet

Changes to the Responsible Conduct of Gambling course

From 1 July 2010, the Commission will only recognise courses that deliver the national competency SITHGAM201 - Provide responsible gambling services conducted by a Registered Training Organisation (RTO), as prerequisite training for special employee licences.

The Commission has determined that for the time being it will continue to recognise the qualifications of special employees who have completed Tasmanian Hospitality Association (THA) – formerly AHA, or Tasmanian Skills Institute- formerly TAFE Drysdale Institute, courses.

The Commission has proposed that all special employees be retrained in the new course once their existing RCG qualification (received by way of the current THA or Skills Institute course) is more than five years old, with these special employees having 12 months to upgrade to the national competency. The table below outlines the Commission’s proposal.

Date of RCG Course
Mandatory requalification period
Prior to 1 July 2005
1 July 2010 – 30 June 2011
1 July 2005 – 30 June 2006
1 July 2011 – 30 June 2012
1 July 2006 – 30 June 2007
1 July 2012 – 30 June 2013
1 July 2007 – 30 June 2008
1 July 2013 – 30 June 2014
1 July 2008 – 30 June 2009
1 July 2014 – 30 June 2015
1 July 2009 – 30 June 2010
1 July 2015 – 30 June 2016

In addition, to maintain the responsible conduct of gambling competency, every special employee will be required to undertake a Responsible Conduct of Gambling course with a registered training organisation every five years.

RCG training resources
The Commission has approved the development of resources to be used by trainers to support the delivery of the national competency SITHGAM201. The RCG workbook has been developed in accordance with the national competency, the Gaming Control Act 1993 and Commission rules and policies.

RCG Workbook updated - February 2012.

A number of changes have been made to the RCG workbook and are outlined in the fact sheet The enhanced RCG course. What's changed.

Training Organisations delivering RCG
The following is a list of RTO's registered with the Commission to deliver courses in RCG. These RTO's receive regular updates on legislation and policy from the Commission and participate in annual moderation sessions.

This list is made available for convenient contact for industry and public to co-ordinate and book training:

Registered Training Organisation Name
Delivery Method
Ashley Institute of Training:
Launceston region
1300 307 500
Avana Learning Pty Ltd:
Classroom - group booking only
(02) 8908 7300
Avidity Training and Development:
Launceston region
(03) 6339 2813
Campbell Page Training Services:
Hobart region
(03) 6214 5056
Franklyn Scholar:
(03) 6300 2000
Orange Vocational Education and Training:
Launceston region
(03) 6344 3747
Outside the Square Solutions:
(03) 6432 3336
TasTAFE - Drysdale:
1300 655 307
The Training and Business Company:
Hobart region
(03) 6228 3555
WISE Employment:
1800 685 105
Work & Training Ltd:
Launceston region and Ulverstone
1300 309 675

List updated 11 September 2013