Do You Have a Complaint?
Making a Complaint
Step 1: Talk to the manager/licensee
Step 2: Talk to the Liquor and Gaming Branch
Step 3: Make a written complaint
If you wish to make a written complaint about the sale and service of liquor at licensed premises, write to the Commissioner for Licensing at: firstname.lastname@example.org
If you wish to make a written complaint about the service or conduct of gaming and wagering, write to the Tasmanian Gaming Commission at: email@example.com or firstname.lastname@example.org
Alternatively, complete and submit the gaming and wagering complaint form.
All written complaints can be submitted to the following:
Mail: GPO Box 1374, Hobart, TASMANIA 7001
Fax (03) 6336 2799
Mail: PO Box 972, Launceston, TASMANIA 7250
How we deal with complaints
We aim to deal with all complaints in a timely manner – you will receive acknowledgement of your complaint within five working days of its receipt by us and you will generally receive our response within twenty working days of its receipt, or in more complex investigations, within a time frame as otherwise advised.