Making a complaint

At the State Revenue Office, we strive for excellence in the services that we provide to the Tasmanian community. In line with this commitment, we have developed the Taxpayer Charter, which describes the standards of service that you have a right to expect from your State Revenue Office, and outlines your rights, responsibilities and obligations as a state taxpayer.

One of the guiding principles of this charter is our assurance that each case will be handled in a fair and equitable manner. If you feel that this has not ocurred, then please follow our complaints procedure:

STEP 1 Ensure that you have met your obligations in relation to the Taxpayer Charter .

STEP 2 Try to resolve your problem with the tax officer that has been dealing with your case.

STEP 3 If you find it difficult to raise the issue with the tax officer, or you are unhappy with their response, then raise the issue with their manager.

STEP 4 If the complaint has still not been resolved to your satisfaction, then you can make a written complaint by one of the following three methods:

Mail:
	Complaints State Revenue Office 80 Elizabeth Street Hobart, Tas., 7000

Writing to:

Office of the Ombudsman GPO Box 960 Hobart, Tas., 7001