Contact us

Enquiries or Making a Complaint

In person

​Salamanca Building Parliament Square
4 Salamanca Place
HOBART TAS 7000

Telephone: 03 6166 4040
Facsimile:   (03) 6173 0218

Henty House, 1 Civic Square
LAUNCESTON TAS 7250

Telephone: 03 6777 2777
Facsimile:   (03) 6173 0218

Mail

​GPO Box 1374
HOBART TAS 7001

Email

GAMBLING​

gaming@treasury.tas.gov.au

LIQOUR

licensing@treasury.tas.gov.au

Compliance Inspectors may be contacted during normal office hours on the numbers listed above.
 

Making a complaint

Do You Have a Complaint?

We deal with complaints relating to:
  • the sale and service of liquor at licensed premises; and
  • the conduct of gambling including wagering activities - for example, playing gaming machines, keno, participating in table gaming, participating in placing bets on racing or sporting events etc.
Making a Complaint
Step 1: Talk to the manager/licensee
  • Talk to the manager/licensee of the business where the complaint has arisen. This can be a quick and easy way of resolving complaints.
Step 2: Talk to the Liquor and Gaming Branch
  • If you have tried to have the complaint resolved directly with the business and you are not happy with the outcome, you can bring your complaint to us for consideration.
Step 3: Make a written complaint
  • You can make a written submission to the Commissioner for Licensing or the Tasmanian Liquor and Gaming Commission.

If you wish to make a written complaint about the sale and service of liquor at licensed premises, write to the Commissioner for Licensing at: licensing@treasury.tas.gov.au.

If you wish to make a written complaint about the service or conduct of gaming and wagering, write to the Tasmanian Liquor and Gaming Commission at: gaming@treasury.tas.gov.au or wagering@treasury.tas.gov.au.
Alternatively, complete and submit the gaming and wagering complaint form, or the liquor complaint form.

How we deal with complaints
We aim to deal with all complaints in a timely manner - you will receive acknowledgement of your complaint within five working days of its receipt by us and you will generally receive our response within twenty working days of its receipt, or in more complex investigations, within a time frame as otherwise advised.