Administration Update April 2018

The transition from Mercer to LINK as the provider of RBF of administrative services was completed on 20 February 2018. Member accounts and records have been successfully transferred to the new administrator systems, and the limited service period that was required to do this was finalised in March 2018.

We are sorry to report that some unexpected technical issues have meant that full functionality in MemberAccess isn’t as far advanced as we had hoped, particularly in relation to the tool that enables members to undertake their own projections.

You can still access benefit statements, and change your personal details online. We are making good progress in uploading past correspondence between members and the Fund, and the volume is growing each day. 

In the absence of some of the self-service functionality within Member Access, the RBF Enquiry Line 1800 622 631 is there to help you with benefit estimates, account balances, statements and any other scheme information or query. 

While the online functionality is subject to some delays, we have implemented short-term work-arounds that enable us to continue to offer the normal types of activities that our members need, including projections, however we will need a little more time than usual to get the information to you.  Your best approach is to call us on 1800 622 631 and tell us what you need, and we will do our very best to help you as quickly as we can.

Of course, we are still offering our face-to-face member interviews in Hobart, Launceston and in the North-West of Tasmania by appointment.

The online self-service functionality for our defined benefit members that we have provided in the past is being replicated, and we aim to have the usual functionality up and running as soon as we can, and at this time, we expect that this will occur in May 2018.

In the meantime, we thank you for your continued patience and please don’t hesitate to contact the RBF Enquiry Line 1800 622 631 if you have any queries.

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