Formal notice of injury||As soon as practicable after incurring the injury (and preferably on the same day)|
- An injured person should report the injury to his/her agency supervisor, or someone else in authority, either verbally or in writing (using the agency's incident/accident report form, if provided).
- The information provided in the report should include:
- the name and address of the person injured;
- the nature and cause of the injury;
- the date and time it was incurred; and
- the name and contact details of any witnesses, where applicable.
- Agencies should keep a record of all injuries incurred in the workplace.
- Agencies and their employees
must not admit liability, either verbally or in writing.
Reporting an incident||As soon as practicable after the injury was incurred (and preferably within 24 hours of the incident)|
Claims/Incidents Report Form must be completed, signed and faxed to the Fund Administration Agent, Jardine Lloyd Thompson Pty Ltd (JLT), together with any medical certificates relating to the incident and/or written evidence of out-of-pocket expenses/disbursements incurred as a result of the incident, if possible (or as soon as this information is provided to the agency).
Note: All personal injury incidents should be reported to JLT, even if, in the agency's assessment, they are not likely to result in a claim or the claim is likely to be very small - occasionally seemingly minor incidents can evolve into significant claims.
- Agencies may have additional internal reporting requirements. These should be followed in accordance with agency guidelines.
Managing a claim||Ongoing||
Fund Administration Agent
- Agencies are ultimately responsible for the management of claims and must instruct JLT (in writing) and, where applicable, the Office of the DPP, regarding the management of those claims.
- JLT is responsible for administering all claims in accordance with written instructions provided by agencies and, where applicable, the Office of the DPP. This includes:
- providing claim management advice to agencies and the Office of the DPP;
- regularly providing agencies with reports on the progress of, and actual and outstanding costs associated with, each claim;
- where required, negotiating settlements with third parties with regard to small claims (ie claims up to $5 000) and, where appropriate, ensuring that a Deed of Release is prepared by the Office of the DPP to prevent further action; and
- paying claim costs and settlements.