Tasmanian water and sewerage services are currently provided by TasWater, a council-owned corporation established by the Water and Sewerage Corporation Act 2012. TasWater is licenced under the Water and Sewerage Industry Act 2008 and is subject to economic, environmental and health regulation by independent regulatory bodies.
On 7 March 2017, the Premier of Tasmania, the Hon Will Hodgman MP, announced the Tasmanian Government's plan to establish a new Government-owned entity to which ownership and responsibility for the State's water and sewerage industry will be transferred.
The Government's plan for reform of Tasmania's water and sewerage industry webpage provides more information.
Information on the current economic regulation of Tasmania's water and sewerage industry is available on the website of the Tasmanian Economic Regulator at www.economicregulator.tas.gov.au.
The Regulator's 2015-16 State of the Industry Report, released on 29 March 2017, reports on the performance of the Tasmanian water and sewerage industry.
The Environment Protection Authority's 2015-16 Annual Report provides information on the performance of TasWater's wastewater treatment plants.
If you have concerns relating to water and sewerage services or accounts, TasWater can be contacted by telephone on 13 6992, or email to firstname.lastname@example.org. More information about TasWater can be obtained from its website, www.taswater.com.au.
If you are unhappy with the response provided by TasWater in relation to your water and sewerage services or account, you may wish to raise the matter with the Tasmanian Ombudsman. The Office of the Ombudsman can be contacted by telephone on 1800 001 170 or email to: email@example.com.