Water and Sewerage - Overview
Tasmanian water and sewerage services are provided by TasWater, a council-owned corporation established by the Water and Sewerage Corporation Act 2012. TasWater is licensed under the Water and Sewerage Industry Act 2008 and is subject to economic, environmental and health regulation by independent regulatory bodies.
Information on the current economic regulation of Tasmania's water and sewerage industry is available on the website of the Tasmanian Economic Regulator at www.economicregulator.tas.gov.au.
The Regulator's State of the Industry Reports provide information on the performance of the Tasmanian water and sewerage industry.
The Regulator's Draft Report and Draft Price Determination for the Price and Service Plan of the third regulatory period, covering the period from 1 July 2018 to 30 June 2021, is available on the 2018 Water and Sewerage Price Determination Investigation page of the Regulator's website.
The Environment Protection Authority's Annual Reports provide information on the performance of TasWater's wastewater treatment plants.
If you have concerns relating to water and sewerage services or accounts, TasWater can be contacted by telephone on 13 6992, or email to firstname.lastname@example.org. More information about TasWater can be obtained from its website, www.taswater.com.au.
If you are unhappy with the response provided by TasWater in relation to your water and sewerage services or account, you may wish to raise the matter with the Tasmanian Ombudsman. The Office of the Ombudsman can be contacted by telephone on 1800 001 170 or email to: email@example.com.