Concerns or complaints - What to do
If you are a licensee, staff member or a member of the public and you observe an incident or become aware of an issue that you think does not comply with the current requirements, you may direct your concern or complaint to one of the following organisations.
The Liquor and Gaming Branch deal with complaints relating to:
- the sale and service of liquor at licensed premises; and
- the conduct of gambling including wagering activities (for example: playing gaming machines, keno, participating in table gaming, participating in placing bets on racing or sporting events etc.)
Making a ComplaintStep 1: Talk to the manager or licensee of the business
Step 2: Talk to the Liquor and Gaming Branch
- Talk to the manager or licensee of the business where the complaint has arisen. This can be a quick and easy way of resolving complaints.
Step 3: Make a written complaint
- If you have tried to resolve the complaint directly with the business and are not satisfied with their response, you can escalate your complaint to the Liquor and Gaming Branch for consideration.
You will receive acknowledgement within five working days that your complaint has been received by the Liquor and Gaming Branch. Complaints are responded to within twenty working days of complaint receipt or within an advised timeframe for more complex investigations.