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National Consumer Protection Framework

​​National Consumer Protection Framework for Online Wagering in Australia (the Framework)​​

The Australian, state and territory governments, including Tasmania have introduced the Framework, which provides for a suite of minimum consumer protections for people gambling online. These measures will help players take more control of their gambling activity, and prohibit conduct by providers that encourages harm.​

The Tasmanian Liquor and Gaming Commission (the Commission) was directed to implement these 10 harm minimisation measures to complement Tasmania's existing measures. The first seven harm minimisation measures have been implemented by all jurisdictions. The final three measures should be in place by 30 March 2023.

Further details on the Framework can be found via the Australian Government's Department of Social Services webpage: www.dss.gov.au/communities-and-vulnerable-people-programs-services-gambling/gambling-reforms​​.

What do the measures mean for consumers?

The Framework applies to all Australian licensed wagering providers who offer online and telephone betting and wagering. These measures support Tasmania’s existing strong harm minimisation framework covering gambling operators licensed in Tasmania.

What has been done so far?

Amendments made to the Australian Government's Interactive Gambling Amendment Act 2001 (Cth) prohibits the provision of credit to customers and the promotion of small amount credit contracts, also known as payday lending.

In addition, the following measures now apply to Tasmania's online and telephone betting providers:

  • Reducing timeframes to verify customer identity: Providers must verify their customers' identity within 72 hours of registration. Earlier identification will help to ensure underage people, self‑excluded customers and anyone using a false name do not access online wagering.

  • Restrictions on inducements to open accounts: Providers cannot offer any credit, voucher, reward, or other benefit as an incentive to open an account or to refer another person to open an account. This protects consumers from incentive-based marketing and strengthens standards for direct marketing.

  • Simplifying account closure: Providers must have a simple process for closing an online wagering account. The website and customer accounts pages must clearly display this information.  When a customer closes an account, they cannot be sent any direct marketing material.
  • Introduction of deposit limits: Providers must offer customers the option to set a limit before they start gambling. This pre-commitment standard will be further refined through trialling and testing that includes the design of messaging to encourage the uptake of pre‑commitment limits​
  • Provision of meaningful, user-friendly activity statements for online wagering: From 31 July 2022, unless an extension has been granted by a regulator, providers must provide customers with monthly activity statements that include specified information on betting activity that increases awareness of their spending, wins and losses.​
What else is to be done nationally? 

Further measures are scheduled for implementation by 30 March 2022:

  • Nationally consistent responsible gambling messaging, informed by research and trialling: ​Online wagering providers will all have to use the same messaging about risks and potential harm from online wagering in their advertising, direct marketing, websites, and other communications to their customers.
  • Staff training in the responsible conduct of online gambling: Staff involved in providing betting services will be required to complete initial or refresher responsible service of wagering courses. The training must be accredited and meet the national unit of Competency. Staff will be required to complete annual refresher training. 
  • A national self‑exclusion register for online wagering: The national register will be administered by the Australian Communications and Media Authority (ACMA) and will involve a simple online registration to exclude from all wagering providers.

Tasmania already has a secure, real-time and accessible exclusion scheme in place known as the Tasmanian Gambling Exclusion Scheme. The national register will integrate with the Tasmanian scheme to avoid duplication of registration for people who want to exclude from online gambling.

How is Tasmania implementing the Framework?

The Commission is implementing the national measures through changes to various regulatory instruments that include:

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