• the sale and service of liquor at licensed premises; and
• the conduct of gambling including wagering activities (for example: playing gaming machines, keno, participating in table gaming, participating in placing bets on racing or sporting events etc.)

Making a Complaint

• Talk to the manager or licensee of the business where the complaint has arisen. This can be a quick and easy way of resolving complaints.
  

• If you have tried to resolve the complaint directly with the business and are not satisfied with their response, you can escalate your complaint to the Liquor and Gaming Branch for consideration.

• Make a written submission to the Commissioner for Licensing or the Tasmanian Liquor and Gaming Commission. Complaints about:
  
• ​the sale and service of liquor at licensed premises should be directed to the Commissioner for Licensing.
• the service or conduct of gaming and wagering should be directed to the Tasmanian Liquor and Gaming Commission via gaming@treasury.tas.gov.au ​or wagering@treasury.tas.gov.au.
• ​The gaming and wagering comp​laint fo​rm​ or the liquor complai​nt form can also be used to capture the required complaint details.​
  

Complaint process

You will receive acknowledgement within five working days that your complaint has been received by the Liquor and Gaming Branch. Complaints are responded to within twenty working days of complaint receipt or within an advised timeframe for more complex investigations​.