Contact us

​​​​Liquor and Gaming Branch​​
GPO Box 1374

Contact hours: 8.4am to 5.0​0 pm, Monday to Friday​
Telephone: (03) 6166 4040
Facsimilie: (03) 6173 0218


The Liquor and Gaming Branch deal with complaints relating to:
  • the sale and service of liquor at licensed premises; and
  • the conduct of gambling including wagering activities (for example: playing gaming machines, keno, participating in table gaming, participating in placing bets on racing or sporting events etc.)

Making a Complaint

Step 1: Talk to the manager or licensee of the business
  • Talk to the manager or licensee of the business where the complaint has arisen. This can be a quick and easy way of resolving complaints.
Step 2: Talk to the Liquor and Gaming Branch
  • If you have tried to resolve the complaint directly with the business and are not satisfied with their response, you can escalate your complaint to the Liquor and Gaming Branch for consideration.
Step 3: Make a written complaint

Complaint process

You will receive acknowledgement within five working days that your complaint has been received by the Liquor and Gaming Branch. Complaints are responded to within twenty working days of complaint receipt or within an advised timeframe for more complex investigations​.