Compl​​aints 

The Liquor and Gaming Branch deals with complaints relating to:

• the sale and service of liquor at licensed premises; and
• the conduct of gaming and wagering activities (for example: playing gaming machines, playing keno, participating in table gaming, participating in placing bets on racing or sporting events)

Making a Complaint

Step 1: Talk to the manager or licensee of the business

• Talk to the manager or licensee of the business where the complaint has arisen. This can be a quick and easy way of resolving complaints.

Step 2: Make a written complaint to the regulator

• If you have tried to resolve the complaint directly with the business and are not satisfied with their response, you can make a written submission to the Commissioner for Licensing or the Tasmanian Liquor and Gaming Commission using the liquor and gaming complaint form. Complaints about:
• the sale and service of liquor at licensed premises should be directed to the Commissioner for Licensing.
  
• the service or conduct of gaming or wagering should be directed to the Tasmanian Liquor and Gaming Commission.
  

 
Complaint process

You will receive acknowledgement within five working days that your complaint has been received by the Liquor and Gaming Branch. Complaints are responded to within twenty working days of complaint receipt or within an advised timeframe for more complex investigations.

Concerns