​​​The Commission has issued a Monitoring Operators licence to Maxgaming Tas Pty Ltd (MAX) to monitor electronic gaming machines in hotels and licensed clubs throughout Tasmania. 

The role of the Licensed Monitoring Operator is to undertake “core” and “regulated” monitoring functions, which include the following: 

Core monitoring functions

• operate and maintain the approved electronic monitoring system and connect each of the gaming machines in licensed premises to the approved electronic monitoring system; 
• monitor the operation of gaming machines in licensed premises;
• collect and provide data to approved persons for each gaming machine in licensed premises for the purposes of enabling the calculation of fees, taxes and levies payable;
•  provide tools and facilities to enable the Commission to perform data analysis of gaming machines, perform audits on the operation of gaming machines and administer reassessments and adjustments;
• maintain a central electronic monitoring system host and provide the Commission with access to the central electronic monitoring system host;
• provide a help desk service for venue operators in relation to the approved electronic monitoring system;
• provide a system through which venue operators may apply for authorisation from the Commission to install, dispose of or change the configuration of a gaming machine, or attach or detach a gaming machine to or from a linked jackpot; and
• provide facilities and assistance to manufacturers and suppliers of gaming machines to enable them to determine whether gaming machines will operate correctly with the approved electronic monitoring system.
  
  

Report regulated monitoring functions

• install and commission or decommission and remove gaming machines in a hotel or licensed club on request; 
• make configuration changes to gaming machines and gaming machine games on request; 
• connect gaming machines to linked jackpot arrangements, remove gaming machines from linked jackpot arrangements and decommission linked jackpot arrangements in hotels and licensed clubs on request; 
• maintain and repair gaming machines; 
• relocate gaming machines within hotels and licensed clubs on request;
• destroy gaming machines on request; and 
• prepare hotels and licensed clubs to allow the operation of gaming machines and the approved electronic monitoring system in those licensed premises. 
  
  

Help desk

MAX will operate a help desk which will be contactable during all hours that gaming operates in Tasmania. MAX should be the first point of contact for EGM enquiries relating to matters such as gaming machine faults, gaming machine and gaming machine game installations and jackpot arrangements. 

The MAX help desk can be contacted by telephone on 1800 288 707 or by email helpdesktasmania@max.com.au. ​​

Monitoring fees

Refer to Monitoring operator fees​​ for fees payable by venue operators to the Licensed Monitoring Operator.​

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