National Consumer Protection Framework

​​National Consumer Protection Framework for Online Wagering in Australia

  • The Tasmanian Government, together with all other jurisdictions, endorsed the National Consumer Protection Framework for Online Wagering in Australia (the Framework) in 2018.
  • The Framework provides for a minimum level of player protection across Australia.
  • The Tasmanian Government directed the Tasmanian Liquor and Gaming Commission to implement the 10 harm‑minimisation measures outlined in the Framework, to support and enhance Tasmania's existing measures.
  • The measures are designed to empower online gambling customers to take more control of their gambling practices and to prohibit conduct that is likely to entice or encourage problematic gambling behaviour.
  • The first six harm minimisation measures have been implemented by all jurisdictions.
  • Timing for the remaining four measures is subject to the completion of research, testing and trialling, and the enactment of Commonwealth legislation. The Australian Government has advised some delays have been experienced in this regard. Combined with the impact of COVID‑19, the final four measures are now expected to be implemented by mid-June 2021.
  • Further details on the Framework can be found via the Australian Government's Department of Social Services web page.​

Overview of the measures and what they mean for consumers​

The harm minimisation measures contained in the Framework affect online (including telephone betting) wagering service providers licensed in Australia. These measures will support Tasmania’s existing strong harm minimisation framework covering gambling operators licensed in Tasmania.
 
The Tasmanian Liquor and Gaming Commission is implementing the national measures through changes to its various instruments. These documents are available on the Liquor and Gaming website:​

​​​​What has been done so far?

Changes to the Australian Government’s Interactive Gambling Amendment Act 2017 (Cth) have prohibited the provision of credit to customers and the promotion of small amount credit contracts, also known as payday lending.
In addition to the credit restrictions, the following measures now apply to Tasmania’s online and telephone betting operators.
In addition to the credit restrictions, the following measures now apply to Tasmania’s online and telephone betting operators.
  • Reducing timeframes to verify customer identity

    Providers are required to verify their customers' identity within 14 days of registration, with a potential reduction to 72 hours to be informed by a 12 month review. More timely identification will help to ensure underage people, self‑excluded customers and anyone using a false name do not access online wagering.
  • Restrictions on offer of inducements to open accounts

    Providers are prohibited from offering any credit, voucher, reward, or other benefit as an incentive to open an account or to refer another person to open an account. This protects consumers from incentive-based marketing and strengthens standards for direct marketing.
     
  • Clearly articulating and simplifying account closure

    Providers are required to have a simple process for closing an online wagering account and the information must be prominently displayed on the website and the customer account page. No direct marketing material can be sent to a customer once their account has been closed.
     
  • Enhancing pre-commitment standards through deposit limits

    Providers are required to offer deposit limits to their Australian customers, which allows a customer to set a limit before they start gambling. This measure will be further refined through trialling and testing that includes the design of messaging to encourage the uptake of pre‑commitment limits.

What else is to be done?​ 

The four further measures yet to be implemented are:​
  • provision of activity statements for online wagering on demand and on a regular basis;
  • nationally consistent responsible gambling messaging - development of effective messaging is being informed by research and trialling;
  • staff training in the responsible conduct of online gambling; and
  • a national self‑exclusion register for online wagering.
Tasmania already has a secure, real-time and accessible exclusion scheme in place. The national register for online account holders will need to be integrated with the Tasmanian scheme to avoid duplication of registration. The national register will be administered by the Australian Communications and Media Authority (ACMA).
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