Contact us

Call ​​​us

The RBF Enquiry Line 1800 622 631 is available between the hours of 8.00am and 7.00pm Monday to Friday for general membership enquiries and to book an appointment with a Superannuation Consultant during business hours (9.00am - 4.00pm) to discuss your benefit.

Write to o​​​r email us

You can write to us about your membership:

by post:        Retirement Benefits Fund

                      Reply Paid 89418

                      PARRAMATTA NSW 2124

by email:

If contacting us, please provide your name, membership number and contact details so we can get in touch with you if necessary.

In order to protect your personal information, RBF can only supply details about your membership after we have verified your identity.

Making​ a complaint

​Written complaints should be addressed to the RBF Complaints Officer, using either the postal or email address provided above. If this is not possible, you should contact the RBF Enquiry Line on 1800 622 631 for assistance in lodging a complaint.

For further information about how complaints and enquiries are managed at RBF, please read our Enquiries and Complaints Handling document.

​Contacting the Superannuation Commission

An alternative point of contact for the Superannuation Commission is by email at:

​This email address is not for routine enquiries or complaints.​