COVID-19 and service delivery


Consultations are available by appointment. Telephone and online video consultations are available between 9am - 4pm. Face-to-face consultations are available in Hobart and Launceston and also available in Devonport and Burnie on a regular basis. To make an appointment please call the RBF Enquiry Line on 1800 622 631.

​In order to meet physical distancing requirements, meeting rooms can only accommodate you and your consultant.  It is important that if more than two people are expected to attend the meeting that you tell us this at the time of booking.


Select Member forms are available on our website, on the Forms & Publications page. Most forms can be scanned and emailed to us at​.  Some forms, like payment instructions and ill health applications, require original certified identification. You can post these to us or you can leave your forms at the secure drop off point within the Hobart or Launceston offices if you need to do so urgently.  If you have any queries about consultations or forms you can call the RBF Enquiry Line on 1800 622 631.

Our res​​ponsibilities

We have a number of measures in place to prioritise the health and safety of our members, including:

  • comprehensive and frequent cleaning of our offices, with a focus on high touch areas such as counters; 
  • visual markings to help you practice social distancing; 
  • hand sanitiser dispensers at all sites for both customer and staff use;
  • asking customers who are unwell to not attend sites in-person;
  • we will do our best to keep you updated with any changes or restrictions to our office opening hours.

Your responsibilities

Please do NOT attend an RBF Office if:

  • you have been confirmed with COVID-19;
  • or are a close contact of a confirmed case;
  • or if you have cold or flu-like symptoms.

We are screening customers and will ask you to leave if any of the above points apply to you. 

Please also r​emember to:

  • cough or sneeze into a tissue or your elbow; and
  • practice social distancing and maintain a 1.5m distance.

If you need help with a service please call the RBF Enquiry Line on 1800 622 631 or check our resources online at

Keepin​g yo​​u informed

Please be aware that there may be changes to office opening hours and availability.  Before you visit, check here for the latest information.

It is important to keep updated with factual information about COVID-19 from reputable sources and experts. The below sites provide up to date information:

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