​We are changing MemberAccess Online

​We are changing MemberAccess to include Multi-Factor Authentication (MFA). MFA is a security feature that adds an extra layer of protection to member information. 

MFA requires a second form of verification in addition to your password — such as a code sent via SMS to your mobile — to confirm your identity. 

From 14 August 2025, members that use MemberAccess Online will see a prompt to set up MFA.   

If you need to update your mobile number or have any questions about the upcoming changes, please contact us on 1800 622 631.​