Personal Accident - Reporting an Incident and Managing a Claim

1. Immediate action required at the time of an incident
2. Reporting an incident
3. Managing a claim

Step Action Timing Actions
1. Formal notice of injuryAs soon as practicable after incurring the injury (and preferably on the same day)
  • An injured person should report the injury to his/her agency supervisor, or someone else in authority, either verbally or in writing (using the agency's incident/accident report form, if provided).
    • The information provided in the report should include:
      • the name and address of the person injured;
      • the nature and cause of the injury;
      • the date and time it was incurred; and
      • the name and contact details of any witnesses, where applicable.
    • Agencies should keep a record of all injuries incurred in the workplace.
      • Agencies and their employees must not admit liability, either verbally or in writing.
      2. Reporting an incidentAs soon as practicable after the injury was incurred (and preferably within 24 hours of the incident)
      • The Claims/Incidents Report Form must be completed, signed and emailed to the Fund Administration Agent, Jardine Lloyd Thompson Pty Ltd (JLT) at, together with any medical certificates relating to the incident and/or written evidence of out-of-pocket expenses/disbursements incurred as a result of the incident, if possible (or as soon as this information is provided to the agency).
          Note: All personal injury incidents should be reported to JLT, even if, in the agency's assessment, they are not likely to result in a claim or the claim is likely to be very small - occasionally seemingly minor incidents can evolve into significant claims.
        • Agencies may have additional internal reporting requirements. These should be followed in accordance with agency guidelines.
        3. Managing a claimOngoing Agencies
          • Agencies are ultimately responsible for the management of claims and must instruct JLT (in writing) and, where applicable, the Office of the Solicitor-General, regarding the management of those claims.
            Fund Administration Agent
              • JLT is responsible for administering all claims in accordance with written instructions provided by agencies and, where applicable, the Office of the Solicitor-General. This includes:
                • providing claim management advice to agencies and the Office of the Solicitor-General;
                • regularly providing agencies with reports on the progress of, and actual and outstanding costs associated with, each claim;
                • where required, negotiating settlements with third parties with regard to small claims (ie claims up to $5 000) and, where appropriate, ensuring that a Deed of Release is prepared by the Office of the Solicitor-General to prevent further action; and
                • paying claim costs and settlements.

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